| Support & Maintenance |
| Application Operations Management |
| This service envisages all the routine tasks relating to the regular, day-to-day operations of an IT system. Generic to various industry domains, the services include management of processes in the system, tracking of issues and trouble tickets, and verification of application information for exceptions. |
| Application Configuration Management |
| The dynamic business environment and time-to-market needs of enterprises today imply that their IT systems must be capable of and prepared for swift and hassle-free configuration changes. System configuration activities like product configuration are mission-critical and require careful attention and the application of industry best practices. |
| Application Environment Management |
| Efficient management of technology platforms is essential to the secure and reliable functioning of any software system. “Platforms” stands for operating system software, network communications software, and other specialized server software like web, application and database server software. |
| Data Management |
| Critical to the achievement of expected behavior of software systems are the accuracy and integrity of application data (both transaction and configuration data). Data management services like data validation and data repair, where necessitated, minimize and mitigate the chances of disruption of normal system behavior. |
