eRetailDesk is a complete back office portal solution for the Retail Electric Companies operating in the de-regulated marketplace. eRetailDesk offers a 'solution framework' as opposed to a ‘pre-packaged solution’ to cater to the custom solution requirements of these companies due to their unique business models tailored to their market segment. The 'eRetailDesk Solution Framework' provides essential analytical information that helps electric retailers to make effective decisions.

Deal Capture Portal - an easy and user friendly way to capture deals made on different products viz., Gas and Electric. It provides facility to leverage existing deals (excel or txt file import) which is one of the key features of the application. It also helps in monitoring the zone-wise, counterparty-wise hourly supply position and generating informative supply position reports. It is considered to be the best decision making tool for making forward deals when used in conjugate with load forecast solution.

ERCOT Downloads – an easier and rich customized (manual / automatic) way to download and maintain ERCOT’s daily market information like electricity prices, load profiles, etc. In addition to that it also downloads gas forward prices from future market information providers (INO). The application clearly portrays the daily market conditions based on the downloaded reports. It also enables download of specific market participant reports through credentials.

MCPE Forecast – a predictive analytics for Market Clearing Price for Energy (MCPE). It gives a zone-wise (across ERCOT control area) short-term (for 4 days, hour-wise predictions) forecast of MCPE, which enables the market participant to make better decision on future supply contracts.

Load Forecast – a predictive analytics for load. It provides a flexible way to import market participant (REP) customers’ details and historical load information. It gives a short-term prediction of load for both IDR and NIDR customers. It also provides a facility to view the predictions across zones, profiles and TDSPs, which allows the user to select an appropriate contract option.

Customer Pricing – an efficient and automatic (or manual) mechanism for customer pricing. The application has the flexibility to price a customer across zones, TDSPs and ESIIDs. Further, it has inherent load and price prediction mechanisms which allow the user to create future contracts span up to 5 years. It also has the ability to track the contracts.

Scheduling – a web based application that manages the scheduling function for multiple market participants (QSEs) in ERCOT control area. It automatically downloads Ancillary Services once in a day and Mismatches at every one hour from ERCOT. It helps QSEs prepare, validate and submit their schedules to ERCOT on demand. It has the flexibility to replicate the existing schedule as a new schedule. It also generates timely alert through e-mail in case of schedule mismatch with counterparties.

Meter Data Management – an easy to use application, which uses the ERCOT load details and TDSPs historical usage information for creating Typical Weekday and Weekend Profiles (hourly) for NIDR and IDR customers. These typical profiles are helpful in predicting the usages over a period, which in-turn helps in making decision on the future contracts.

ESIID Check – a web based application that uses ERCOT API to fetch or validate ESIID details from or against ERCOT through credentials. Further, it provides a facility to view ESIID details across locations and TDSPs. It also provides a facility for importing details into Excel.